Structured handover between teams with mandatory checklist. Electronic signature, priority attention points and zero information loss.
Start for freeList of items to check before handover. Impossible to validate without ticking everything off.
The outgoing agent reports important events. The incoming agent confirms they have read them.
Electronic signature from both agents. Precise timestamp of the handover.
Archive of all handovers. Search by date, site, agent. Export for audits.
A handover in 4 steps
The outgoing agent fills out the handover report
Presentation of the points of attention
Verification of the checklist by the incoming agent
Dual signature and official handover